CX Insights & Strategy Manager

Publiceringsdatum: 2025-07-15

Vill du arbeta inom yrken med teknisk inriktning-branschen? Ett spännande jobb som dataingenjör hos Volvo Business Services AB väntar på dig - varför inte söka idag? Detta är ett jobb på heltid där Volvo Business Services AB letar efter någon under tills vidare.

Arbetsplatsen ligger nära tillhands om du är bosatta i Göteborg som är tjänsteorten. Volvo Business Services AB söker för närvarande efter en person att anställa inom dataingenjör-branschen. Ta en titt på deras lediga tjänst för att se om något av dem passar just dig. Söker du efter en spännande karriär som dataingenjör? Sök jobbet hos Volvo Business Services AB senast tisdag den tjugonionde juli 2025 och bli en del av deras team.

Jobbannons

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

As a Customer Experience Insights & Strategy Manager, you will play a critical role in the Customer Experience (CX) team, working directly with the Director of Customer Experience to advance CX initiatives through actionable insights and strategic foresight. You will be responsible for identifying trends, interpreting complex data sets, and supporting the execution of initiatives that enhance the customer journey and business outcomes.

Your starting point will be to, together with your colleagues at VFS and in the broad cross-functional network at the Volvo Group, take responsibilities in the following areas:

• Leverage internal and external data to uncover actionable customer insights and market trends that shape CX strategy.

• Monitor and evaluate customer behavior across multiple data sources to build a holistic view of the customer journey and key experience drivers.

• Design and maintain dashboards, scorecards, and frameworks to track CX performance, KPIs, and initiative impact.

• Collaborate with cross-functional teams to design and implement data-driven CX initiatives aligned with business objectives.

• Translate insights into strategic recommendations that shape experience design, service delivery, and customer engagement.

• Stay ahead of customer experience, mobility, and financial services industry trends to proactively identify innovation opportunities.

• Partner with CX leadership to support the development and execution of a global CX roadmap.

• Create compelling executive-level reports, presentations, and narratives that drive alignment and decision-making.

• Apply structured problem-solving methodologies (e.g., Lean, PDCA) to drive continuous improvement across CX initiatives.

• Act as an internal consultant and champion for customer-centric thinking, embedding data-led decision-making across the organization.

Your future team

You will report directly to the Director of Customer Experience and join a growing, globally connected CX team passionate about transforming the way we serve customers. In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset, and a proven track record of successfully developing people, teams, culture, and leadership.

In many of our markets, VFS has won the Great Place To Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers. This position is located in Gothenburg, Sweden.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, we believe it is the right mindset that will make a difference at VFS. If you, besides your genuine interest in working with people in Transforming Together, also have a positive, service-oriented, and collaborative mindset, and take a proactive approach to handling all responsibilities, idea generation, and recommendations for productivity and efficiency - then we would welcome you to apply for this role.

We believe the successful candidate has an effective level of ambition and ability to understand team and corporate objectives, demonstrates superior verbal and interpersonal communication skills as well as ability handling confidential information and working with a high level of integrity and ethics. You have also proven experience including problem solving, research and analysis.

Qualifications likely required to be successful in this role include

• Bachelor’s degree in Business, Marketing, Analytics, Data Science, or a related field; Master’s or MBA is a plus.

• 5+ years of experience in customer experience, strategy, business intelligence, or insights roles.

• Strong analytical skills with proficiency in tools like Power BI, Tableau, SQL, Excel, and preferably Python or R.

• Skilled at synthesizing complex data into strategic insights and executive-ready recommendations.

• Familiar with CX methodologies (e.g., journey mapping, VOC, NPS) and their business applications.

• Experience working with large datasets from multiple sources (e.g., CRM, VOC, web analytics).

• Strong understanding of customer segmentation, behavioral analytics, and predictive modeling.

• Up-to-date on CX trends, digital transformation, and mobility/financial services.

• Effective cross-functional collaborator with strong storytelling and presentation skills.

• Curious, innovative, and committed to continuous improvement.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

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